Payment Policy

At NEAPE, we are committed to providing you with a secure and convenient shopping experience. We accept multiple payment methods to ensure your transactions are safe and hassle-free.

Accepted Payment Methods

We accept the following payment methods:

Credit Cards: Visa, Mastercard, American Express, Discover
Debit Cards: All major debit cards
Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
Other: Venmo (where available)

All major credit and debit cards are accepted through our secure payment gateway.

Payment Security

Your payment security is our top priority. All transactions processed through our website are encrypted using SSL (Secure Socket Layer) technology to protect your personal and financial information.

We use industry-standard secure payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Your credit card information is never stored on our servers and is transmitted directly to our payment processor.

NEAPE does not store your credit card details. All payment information is handled securely by our trusted third-party payment processors.

Payment Process

Add items to your cart and proceed to checkout
Enter your shipping information
Select your preferred payment method
Review your order details and total amount
Complete your payment securely
You will receive an order confirmation email with your order details

Authorization and Charges

When you place an order, your payment method will be authorized for the full amount of your purchase, including applicable taxes and shipping fees.

Your credit or debit card will be charged immediately upon order confirmation. For orders paid via PayPal or other digital wallets, payment is processed at the time of checkout.

Currency

All prices on our website are listed in United States Dollars (USD). Your bank or card issuer may charge currency conversion fees if you are paying with a non-USD card.

Failed Payments

If your payment fails or is declined, we will notify you via email. Common reasons for payment failure include:

Insufficient funds in your account
Incorrect card details entered
Card expiration
Bank security restrictions

If your payment is declined, please:

Verify your card details are correct
Contact your bank or card issuer to ensure there are no restrictions
Try using an alternative payment method

You may also contact us at info@neape.com or call +1 561-331-1417 for assistance.

Order Verification

For your security, NEAPE reserves the right to verify orders before processing and shipping. We may contact you to verify your identity or payment information if we detect any unusual activity or if additional verification is required.

If we are unable to verify your order, it may be cancelled, and you will be notified via email.

Fraud Prevention

NEAPE takes fraud prevention seriously. We use advanced fraud detection systems to protect both our customers and our business from fraudulent transactions.

In the event of suspected fraudulent activity:

The order may be cancelled immediately
Payment authorization will be voided
The customer will be notified via email

We will not be liable for any losses resulting from fraudulent use of credit or debit cards. The responsibility to prevent fraudulent use of payment methods rests with the cardholder.

Price Adjustments

All prices are subject to change without notice. However, once your order is confirmed and payment is processed, the price is locked in and will not change, even if the item goes on sale later.

Refunds

For information about refunds and returns, please refer to our Refund Policy.

Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for refunds to appear in your account, depending on your bank or card issuer's processing time.

Questions About Payments?

If you have any questions about our Payment Policy or need assistance with a payment issue, please contact us:

Store Name: NEAPE
Email: info@neape.com
Phone: +1 561-331-1417
Address: 4400 PGA Blvd, North Palm Beach, FL 33410
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.

We highly value your safety and convenience!