Frequently Asked Questions
1. What products does NEAPE sell?
NEAPE offers a curated selection of modern home goods, including kitchen items, living room accessories, lamps, magnetic phone holders, kettles, and everyday home essentials designed for style and function.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum purchase required.
3. How long does shipping take?
Shipping typically takes 10–20 business days after your order has been processed. Delivery times may vary depending on your location and local carrier.
4. How long does order processing take?
Orders are usually processed within 1–3 business days before they are shipped.
5. Will I receive tracking information?
Yes. Once your order ships, you’ll receive an email with tracking details (if available). Please allow a few days for tracking updates to appear.
6. Where do you ship from?
We work with multiple fulfillment partners to ship products efficiently. As a result, items may ship from different locations depending on the product.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@neape.com. Once an order has been processed or shipped, we may be unable to make changes.
8. What if my order is delayed?
While we do our best to meet estimated delivery times, delays can occasionally happen due to customs, carrier issues, or high-volume periods. If your order is taking longer than expected, feel free to reach out to us.
9. What should I do if my item arrives damaged or defective?
If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue. We’ll work with you to resolve it as quickly as possible.
10. What is your return policy?
We accept returns on eligible items within a specified timeframe. Please visit our Returns & Refund Policy page or contact us at info@neape.com for more details.
11. Do you offer refunds?
Refunds are issued once returned items are received and inspected, if applicable. Refunds will be sent back to the original payment method.